If you are not satisfied with your order in any way, you may return or exchange it within 3-5 business days after the item is received. The item must unworn and shipped with tracking information. Your refund will be processed once the item is received.  Custom orders are final sale. Gold, platinum, and palladium orders are exchange only. Return shipping costs will be deducted from the total refund amount. Email us at sales@omiwoods.com for instructions on how to make exchanges and returns.