Policies

All orders and inquiries made on holidays or on weekends will be processed on the next business day. All items are made to order (cut and sewn when an order is made). Please allow 2-4 weeks for construction before the shipment of an order. Please refer to each individual product listing for construction times. 

All orders ship from Toronto, Canada.

CANADIAN orders usually arrive in 4-6 business days. 

USA order shipping times are about 3-4 business days.

EUROPEAN orders usually arrive in 3-5 business days

INTERNATIONAL orders usually arrive in 3-6 business days.

JAPAN AND AUSTRALIA: Please note that regular shipping to Japan and Australia may take up to 6-8 weeks. For expedited shipping to these regions please contact me in advance. Additional Charges Apply. 

 

International orders (this includes orders from the USA) may be delayed at customs and customers may be charged duties upon delivery. 

 

If you are not satisfied with your garment in any way, you may return or exchange it within 3-5 business days after the item is received. The garment must be unwashed and unworn and shipped with tracking information. Your refund will be processed once the item is received.  The customer is responsible for return shipping and shipping charges will not be refunded. Custom orders (i.e. specific length requests) are FINAL SALE. For instructions on how to make a return please email sales@omiwoods.com.